Are you looking for IT Support in ?
Proactive and Professional IT Support in
Are you tired of having to ask for technology recommendations once your equipment has already become obsolete?
Would you love to get the benefits of a whole IT department, without having to hire anyone internally?
Do you also get frustrated by changing monthly bills every time you need a callout or onsite visit from an IT support engineer?
TechQuarters’ flagship service, outsourced IT support, includes proactive 24/7 monitoring and regular advice on new technologies, access to our team of over 25 engineers, and unlimited calls and onsite visits – all for a single price per user.
You can choose from our comprehensive unlimited outsourced IT Support in , or the lighter version of Cloud support for your Microsoft Cloud solutions.
Our Full-Service IT Support package includes:
- Unlimited calls to our help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
What our customers say about our IT Support in London
“Once again, thanks to Chris for speedy, efficient, super-dooper responsiveness.”
“Thank you, gives real confidence to know that we can count on TQ to complete time critical, sensitive cases.”
“Proactively noticed an issue when attending site for a different issue and helped resolve. Serdal is also very helpful in dealing with ad hoc issues thrown his way by our MD when he comes to our office!”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What makes us one of the best IT Support providers in ?
Our priority is fixing your issues in a timely fashion, without forgetting customer service. Our typical fix rates are 60% of calls fixed within 30 minutes and 70% in less than 4 hours.
Meanwhile our customer satisfaction score averaged at 96% in the first half of 2019 – so we don’t compromise on service.
You get regular monthly meetings with your Account Manager to discuss IT strategy and recommendations. We pride ourselves on being at the forefront of new technologies and guiding our customers through the various options.
As a Microsoft Gold partner, we are at the forefront of the latest offerings from Microsoft and can pass on software trials and testing opportunities to you, so you can decide whether a solution is right for your business before you invest in it.
Most importantly, we’ve developed a web app video training solution with thousands of ‘bite-size’ 15 second videos on how to use all the applications. This way, once you’re migrated, your users know what they are doing in the new system from day one. This ensures you get a good return on your investment.
Lastly, TechQuarters have received numerous awards recognising our work as leaders when it comes to developing new solutions and mastering the latest technology. This means we don’t just sit back and wait for you to call us about what’s new, we want you to enjoy the benefits of the latest technologies, just like we do.
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
TechQuarters don’t just offer award-winning IT Support in
IT Support is one of a few key services we specialise in here at TechQuarters. As a Microsoft Gold Partner, are also here to help you select which Office 365 license best suits your business. Once you’ve confirmed this, we can then migrate your users and data securely to Office 365 and Windows 10.
We also have a team of Cloud Architects that specialise in cloud hosting with Azure. There are lots of ways we can help you get started with Microsoft Azure such as hosting servers, a hybrid cloud setup (a combination of cloud and on-premise), full backup service or a Disaster Recovery plan.
If you’ve just moved to Office 365, we can train your staff so they’re using all the different work applications to the best of their ability with our 365 Cloud Academy. We’ve created thousands of 10-15 second videos organised into playlists by product, that are easily watchable through an online web app. To ensure the technology and training is available to all users, we’ve also created a series of videos and playlists on all the accessibility functions in Microsoft 365 and are including both subtitles and audio description.
Another area we have significant experience in is IT Security, from device protection to data policies, firewalls and even GDPR – we’ll work with you to find a cyber security setup that meets your needs.
Read the latest IT Support news in the TechQuarters Blog
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