Are you looking for IT Support in ?
Outsourced and Proactive IT Support in with a Strong Customer Focus
Are you worried that despite your business being completely reliant upon technology, you don’t have someone highly trained and experienced looking after it behind the scenes?
Are fluctuating bills making budgeting your annual IT Support spend tricky?
Are you tired of suggestions being made only once something has already broken or become obsolete?
TechQuarters flagship service is a reliable and proactive support service, run by knowledgeable and friendly engineers. It comes with unlimited calls and call outs, consistent fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies – all with a fixed bill at the end of the month.
You can choose from our full unlimited outsourced IT Support service in , or the lighter version of Cloud support for your Microsoft Cloud solutions.
Our Full-Service IT Support package includes:
- Unlimited calls to our help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
What our customers say about our IT Support in London
“Speedy work to resolve the problem. Thank you.”
“Quick reply, took the time to find the issue and solve it.”
“Once again, thanks to Chris for speedy, efficient, super-dooper responsiveness.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What makes us a leading provider of IT Support in ?
Multi award-winning TechQuarters pay strict attention to fixing your issues in a timely fashion. Typical fix rates are 60% of calls handled in 30 minutes, and 70% in less than 4 hours.
Our clients receive regular monthly strategic IT reviews and recommendations. We pride ourselves on being at the forefront of new technologies and guiding you through the various options.
Being a Microsoft Gold partner, we implement new cloud technology for you only after you’ve tested it out and decided it is right for your business. More importantly, we’ve developed a video training solution which includes thousands of ‘bite-size’ 15 second videos on how to use all the features of the Office 365 applications. This way, your users have access to everything they need to know about using the new system from day 1 of the installation, which in turn makes sure you get a proper return on the investment.
Our clients also like the fact that our IT Support in is local to them, which means it’s quick and easy for our field support engineers to visit their sites should the need arise.
We have received numerous awards as recognition for being a Managed IT Support Service Provider and Cloud Evangelists. This means we don’t just sit back and wait for you to call us, we want you to enjoy the benefits of the latest technologies, like we do.
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
TechQuarters don’t just offer managed IT Support in
IT Support is our flagship service, but we’re lucky enough to have a team of Cloud Architects that specialise in all things Microsoft as well.
As a Microsoft Gold Partner, we can help you select which Office 365 license will work best for your organisation, based on almost 10 years of knowledge and experience. We will then migrate your securely and smoothly to Office 365 and Windows 10. Our Cloud Architects also have great knowledge of cloud hosting with Azure, as they regularly attend training sessions and courses with Microsoft. Some instances where we’ve assisted customers make the most of Microsoft Azure is through hosted servers, setting up half cloud and half on-premise environments (known as a hybrid cloud), cloud backup and Disaster Recovery solutions.
We also have extensive experience when it comes to IT and cyber security. Whether it’s device protection, data policies, firewalls or even GDPR – we can work with you to find a solution that meets the way your organisation operates.
If you’ve already been set up with Office 365 and Windows 10 but feel like you could be using it better as an organisation – we have an e-learning solution you may benefit from. Our 365 Cloud Academy online web app contains thousands of 10-15 second videos on all things Office 365 and Windows 10, easily watchable through searching or playlists. Plus, to help your modern workplace be more inclusive, we’ve created playlists on all the amazing accessibility functions that are built into Office 365, and edited all videos (regardless of subject) in an accessible style with both subtitles and audio description.
Read the latest IT Support news in the TechQuarters Blog
Are you looking for a project management tool that everyone can use to plan their days, weeks and months ahead? Do your users have a lot on their plate, managing several projects at once and having...
Are you considering Microsoft 365 and want to know how it can impact your business when it comes to security? We regularly work with organisations who are looking for a reliable security system,...
Have you just moved to Office 365 and are you looking to improve motivation and productivity within your teams, without blowing your budget? We know that training is important for organisations, but...