Are you looking for IT Support in ?
Proactive IT Support in with Award Winning Cloud Consultants
Are you tired of calling an IT Support helpdesk where no one picks up the phone, or at best you get a call back from a junior engineer at the end of the day?
When the engineers turn up at your site, are they different ones every time, that leave quickly without fixing your issues?
Or are you frustrated with a variable bill that seems to be ever-increasing and, on top of that, you never get any proactive advice on new technology?
This is why at TechQuarters we developed our flagship service which provides you with outsourced IT Support in . It comes with reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies to keep you one step ahead of your competition.
You can choose from our full unlimited outsourced IT support service, or the lighter version of Cloud support for your Microsoft Cloud solutions.
Our Full-Service IT Support package includes:
- Unlimited calls to our help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
What our customers say about our IT Support in London
“Quick reply, took the time to find the issue and solve it.”
“Completed quickly and kept us working. Thank you.”
“Managed the issues really quickly, all sorted now.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What makes us a top IT Support provider in ?
We pay strict attention to fixing your issues in a timely fashion. Typical fix rates are 60% of calls handled in 30 minutes and 70% in less than 4 hours.
As a client of our IT Support in , you’ll get regular monthly strategic IT reviews and recommendations with your dedicated Account Manager, and as a Microsoft Gold partner, we can implement new cloud technology for you after you’ve had time to try it out and decide it suits you.
In addition, we’ve developed a video training solution with thousands of ‘bite-size’ 15 second videos explaining how to use every feature of the applications in Office 365 and Windows 10. This means, unlike other providers, we can get your users setup on our web app and watching videos on mastering their new system from day one of the installation.
Lastly, we’ve won several awards as recognition for being Managed IT Support Service Providers and Cloud Evangelists. This means we’re constantly researching and learning about new technology, so we can pass on all that knowledge straight to you.
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
TechQuarters don’t just offer outsourced IT Support in
IT Support is our flagship service, but we also have extensive experience in several other areas – specifically the Microsoft Cloud and IT security.
We can help you choose which Office 365 license will work best for your organisation and then migrate your safely and efficiently to Office 365 and Windows 10. Our specialist Cloud Architects are specifically trained in cloud hosting with Microsoft Azure. Some examples where we’ve supported customers in their journey to the Microsoft Cloud have been with hosted servers, hybrid cloud environments, full backup service and Disaster Recovery scenarios. We can also help you when it comes to IT and cyber security, whether it’s device protection, data policies, firewalls or even GDPR.
If you’ve already been set up with Office 365 and Windows 10 but feel like you could be using it better, we have a video training solution that helps organisation use Office 365 to the best of their ability. Our online web app contains thousands of 10-15 second videos on all things Office 365 and Windows 10, which are both searchable or viewed A playlists. Plus, to ensure your workplace is more inclusive, we’ve created videos on all the great accessibility functions that are built into Microsoft 365 and edited all videos in an inclusive style.
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