Are you looking for IT Support in ?
Proactive IT Support in with Award Winning Cloud Consultants
Do you have dreams of a modern workplace with flexible working enabled by the latest technology, but just don’t have the expertise in house to make it happen?
Are you tired of calling an IT Support helpdesk where no one picks up the phone, or at best you get a call back from a first-level engineer at the end of the day, only to find that your issue needs to be escalated several times before a solution can be found?
Have you had enough of only spending on technology reactively, only after problems have arisen, rather than having a long-term plan for your IT?
TechQuarters’ flagship service is a reliable and proactive service offering comprehensive IT Support in , run by experienced and friendly engineers. It comes with unlimited calls and call outs, reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new and emerging technologies – all with a fixed monthly fee.
You can select our full, unlimited service for outsourced IT Support in , or choose TechQuarters’ lighter version of Cloud support for your Microsoft Cloud solutions.
Our Full-Service IT Support package includes:
- Unlimited calls to our help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
What our customers say about our IT Support in London
“Once again, thanks to Chris for speedy, efficient, super-dooper responsiveness.”
“Very flexible and accommodating – thanks for loaning us a licence to try Projects out (in the absence of a trial version) while deciding if it’s right for us.”
“Proactively noticed an issue when attending site for a different issue and helped resolve. Serdal is also very helpful in dealing with ad hoc issues thrown his way by our MD when he comes to our office!”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What makes us one of the best IT Support providers in ?
Our priority is fixing your issues in a timely fashion, without forgetting customer service. Our typical fix rates are 60% of calls fixed within 30 minutes and 70% in less than 4 hours.
Meanwhile our customer satisfaction score averaged at 96% in the first half of 2019 – so we don’t compromise on service.
You get regular monthly meetings with your Account Manager to discuss IT strategy and recommendations. We pride ourselves on being at the forefront of new technologies and guiding our customers through the various options.
As a Microsoft Gold partner, we are at the forefront of the latest offerings from Microsoft and can pass on software trials and testing opportunities to you, so you can decide whether a solution is right for your business before you invest in it.
Most importantly, we’ve developed a web app video training solution with thousands of ‘bite-size’ 15 second videos on how to use all the applications. This way, once you’re migrated, your users know what they are doing in the new system from day one. This ensures you get a good return on your investment.
Lastly, TechQuarters have received numerous awards recognising our work as leaders when it comes to developing new solutions and mastering the latest technology. This means we don’t just sit back and wait for you to call us about what’s new, we want you to enjoy the benefits of the latest technologies, just like we do.
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
TechQuarters don’t just offer reliable IT Support in
TechQuarters has not just been an IT Support partner since we were founded in 2010, but also a Microsoft Partner since the beginning as well. Now at gold level status, we are perfectly positioned to help you select an Office 365 license, as well as migrate you safely and efficiently.
If you are already on Office 365 and Windows 10 but want to make the most of the different products and functions. We’ve developed a web app that contains thousands of 10-15 second videos that are searchable, but also organised into playlists by product. To ensure this training is inclusive, we’ve also created videos on all the accessibility functions in Microsoft 365 and edit all videos (regardless of function) in an inclusive style.
We have a dedicated team of Cloud Architects that specialise IT projects, such as cloud hosting with Azure. We have extensive experience helping organisations utilise Microsoft Azure through projects such as hosted servers, hybrid setup’s (where we combine cloud and on-premise storage), full backup service and Disaster Recovery.
Lastly, after we’ve helped you implement one of the above scenarios or projects – you’d probably be interested in cyber security to ensure your new modern workplace is protected. We can help with device protection on both mobiles and PC’s, data policies within the organisations, firewalls and even GDPR.
Read the latest IT Support news in the TechQuarters Blog
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