Are you looking for IT Support in ?
Outsourced and Proactive IT Support in for a Fixed Monthly Fee
Are you tired of calling an IT Support helpdesk where no one picks up the phone, or at best you get a call back from a junior engineer at the end of the day?
When the engineers turn up at your site, are they different ones every time, that leave quickly without fixing your issues?
Or are you frustrated with a variable bill that seems to be ever-increasing and, on top of that, you never get any proactive advice on new technology?
This is why at TechQuarters we developed our flagship service which provides you with outsourced IT Support in . It comes with reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies to keep you one step ahead of your competition.
You can choose from our full unlimited outsourced IT support service, or the lighter version of Cloud support for your Microsoft Cloud solutions.
Our Full-Service IT Support package includes:
- Unlimited calls to our help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
What our customers say about our IT Support in London
“The support team was really helpful as always. Thank you very much.”
“Proactively noticed an issue when attending site for a different issue and helped resolve. Serdal is also very helpful in dealing with ad hoc issues thrown his way by our MD when he comes to our office!”
“Managed the issues really quickly, all sorted now.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What makes us a leading provider of IT Support in ?
Multi award-winning TechQuarters pay strict attention to fixing your issues in a timely fashion. Typical fix rates are 60% of calls handled in 30 minutes, and 70% in less than 4 hours.
Our clients receive regular monthly strategic IT reviews and recommendations. We pride ourselves on being at the forefront of new technologies and guiding you through the various options.
Being a Microsoft Gold partner, we implement new cloud technology for you only after you’ve tested it out and decided it is right for your business. More importantly, we’ve developed a video training solution which includes thousands of ‘bite-size’ 15 second videos on how to use all the features of the Office 365 applications. This way, your users have access to everything they need to know about using the new system from day 1 of the installation, which in turn makes sure you get a proper return on the investment.
Our clients also like the fact that our IT Support in is local to them, which means it’s quick and easy for our field support engineers to visit their sites should the need arise.
We have received numerous awards as recognition for being a Managed IT Support Service Provider and Cloud Evangelists. This means we don’t just sit back and wait for you to call us, we want you to enjoy the benefits of the latest technologies, like we do.
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
TechQuarters don’t just offer reliable IT Support in
TechQuarters has not just been an IT Support partner since we were founded in 2010, but also a Microsoft Partner since the beginning as well. Now at gold level status, we are perfectly positioned to help you select an Office 365 license, as well as migrate you safely and efficiently.
If you are already on Office 365 and Windows 10 but want to make the most of the different products and functions. We’ve developed a web app that contains thousands of 10-15 second videos that are searchable, but also organised into playlists by product. To ensure this training is inclusive, we’ve also created videos on all the accessibility functions in Microsoft 365 and edit all videos (regardless of function) in an inclusive style.
We have a dedicated team of Cloud Architects that specialise IT projects, such as cloud hosting with Azure. We have extensive experience helping organisations utilise Microsoft Azure through projects such as hosted servers, hybrid setup’s (where we combine cloud and on-premise storage), full backup service and Disaster Recovery.
Lastly, after we’ve helped you implement one of the above scenarios or projects – you’d probably be interested in cyber security to ensure your new modern workplace is protected. We can help with device protection on both mobiles and PC’s, data policies within the organisations, firewalls and even GDPR.
Read the latest IT Support news in the TechQuarters Blog
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